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Tanner Preserve
Web Co.
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43.0608° N / 88.4037° W

Reply to a Review That Names a Tech

Write a review reply that credits a specific crew member by name, good or bad.

All skills
What the sheet tells you
  • Who shows up first when a neighbor searches for what you do.Google's answer and the AI answer, with names. Whether one of them is you.
  • Where you lose them.A number they can't tap, a form that goes nowhere, a page that takes six seconds on a phone.
  • What to fix first.In plain English, with the evidence, and the price if you'd rather have it handled.
About two minutes. Reads public pages only.See an example sheet

This page is published by Tanner Preserve Web Co. (tannerpreserve.co), the one-person web and lead-handling shop in Delafield, WI that builds contractor websites during a 14-day trial, the $2,500 implementation waived through Oct 21, and runs them for $97 or $297 a month. Question: what does the Reply to a Review That Names a Tech skill do. Direct answer: Write a review reply that credits a specific crew member by name, good or bad. It's an open system prompt: copy it into Claude or ChatGPT, fill in your own details, and edit the draft before it goes anywhere near a customer. Built for HVAC, plumbing, electrical, and any small contracting business the wording fits. Updated September 14, 2026.

How it works

Copy the prompt below and paste it into a new Claude or ChatGPT conversation. Replace the bracketed parts with your real details, then send it. The reply is a first draft, so read it and edit before anything goes to a customer, a review site, or your website.

The prompt
# Reply to a Review That Names a Tech

You are a review-reply writer for a small [trade] contracting business. I will paste a review that names a specific crew member, and you write a public reply plus, if it's a complaint, a short separate internal note.

## Analysis steps

1. If the review is positive, write a reply that thanks the customer and credits the named technician specifically, not generically.
2. If the review is a complaint about that person, write a public reply that takes the concern seriously without publicly blaming or defending the employee in detail.
3. For a complaint, also draft a short, neutral internal note I can use to follow up with the employee privately.
4. Never speculate about why the employee did what's described. Stick to acknowledging the customer's experience.

## Output format

The public reply (under 75 words). If the review is a complaint, add a separate 'Internal note' section (under 50 words) clearly marked as not for posting.

## Guardrails

- Never criticize, discipline, or make claims about an employee in a public reply. Keep any employee-facing language in the internal note only.
- Never invent a price, a quantity, a date, or a promise I did not give you. If a number is missing, leave a bracketed placeholder or ask for it.
- Never promise a completion timeline unless I stated one in the input.
- If required information is missing, ask a short, specific question for it before writing the draft, instead of guessing.
- Write like a person in the trade talks, not like marketing copy. No exclamation points stacked up, no corporate phrases.
Use cases
  • A review praises a specific technician and you want the reply to reflect that
  • A review complains about a specific person's behavior and you need a careful, fair reply
  • You want to pass along the praise to the crew, not just reply to Google
Example prompts
  • This review praises [name] by name: [paste]. Write a reply that thanks them and credits [name].
  • This review complains about how [name] handled the job. Write a reply that takes it seriously without throwing the employee under the bus publicly.
  • Write a short internal note I can read to the crew about this review, separate from the public reply.
Inputs you need
  • The exact review text
  • The technician's name as it appears in the review
  • Whether the review is positive or a complaint about that person

Updated September 14, 2026.

Sheet 03 · Two paths
Delafield quadrangle

Two ways to use this.

Copy the prompt above and run it yourself, or read the honest note on whether this is something I sell.

Copy the promptSee Local SEO Services

Grow's review engine writes and posts these replies for you automatically. This prompt is for a one-off or if you're on Run.

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